Summary

Purpose of Role:

Enhance organizational learning and development by supporting and facilitating the development and delivery of training programs.

Minimum Qualifications & Requirements

Education and/or Experience

Bachelor's degree in organizational development, business, human resources or a related field and four (4) years of experience in:

Training program development and delivery
Learning management system administration
Organizational needs assessment and analysis
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Additional education cannot be substituted for experience.

Licensing/Certification Requirements:

A valid Arizona Driver's License with an acceptable driving record upon hire.

Examples Of Duties / Knowledge & Skills

The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

Research, design, develop, and facilitate training programs and learning initiatives.
Design, develop, and customize eLearning training initiatives for training programs and stakeholder requests.
Prepare training rooms, market training and collect and analyze program effectiveness and propose program updates to improve or enhance training and professional development offerings.
Maintain and update the Agency's Learning Management System (LMS), including eLearning opportunities; respond to inquiries; and provide technical support to users.
Collaborate with internal stakeholders to conduct needs assessments, make recommendations regarding learning and development solutions to complex organizational issues and encourage strategic problem-solving.
Support stakeholders in the visual design and delivery of presentations and the Human Resources Division with executing initiatives, coaching and strategic consulting.
Performs other duties of a similar nature and level as assigned.

Required Knowledge & Skills:

Knowledge Of

Fundamental knowledge of instructional design theories and training development processes.
Basic understanding of adult learning principles and training facilitation methodologies.
Essential application of LMS administration and support procedures.
Introductory awareness of program evaluation and training effectiveness analysis methodologies.
Knowledge of needs assessment and organizational learning methodologies.
Basic application of communication and presentation design techniques.
Fundamental understanding of project coordination and stakeholder collaboration processes.
Using a computer and related software.

Skill in:

Researching and designing effective training programs.
Facilitating training sessions and learning initiatives.
Designing and customizing eLearning content.
Maintaining and updating LMS content and user support.
Analyzing training outcomes and proposing improvements.
Collaborating with stakeholders on learning needs.
Supporting presentation design and delivery efforts.
Assisting Human Resources with development initiatives.
Communication and interpersonal skills to exchange information and receive work direction.

Physical Demands / Work Environment

Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, foot controls, time pressure, tedious or exacting work, changing of tasks, multi-tasking, irregular work schedule/overtime and working with others on a team.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.

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Learning & Development Coordinator