Chief Operating Officer

Title: Chief Operating Officer (COO)

Location: Lakewood Ranch, FL  

Reports to: Chief Executive Officer (CEO)

Status: Full-Time | Executive Leadership

OnPlace Collective is a fast-growing placemaking and lifestyle service company transforming how communities live, connect, and thrive. With operations across the United States and a bold vision for the future of modern community experiences, OnPlace Collective delivers integrated services through its multiple business units.

Position Overview: We are seeking an experienced, strategic, people-centric, and operationally minded Chief Operating Officer (COO) to serve as a trusted partner to the CEO, balancing strategic vision with pragmatic execution and fostering alignment across all levels of the organization during a period of transformative growth and brand evolution. As a key member of the executive team, the COO will oversee the day-to-day operations of a fast-growing company that partners with real estate developers to design and deliver community-building, placemaking, and lifestyle programming across diverse properties. We are searching for a dynamic leader who can build scalable systems, drive operational excellence, and champion a culture of collaboration, innovation, and accountability. This is a unique opportunity to shape how communities are built and experienced, while helping to grow a purpose-driven company at the intersection of real estate, community and human connection.

Key Responsibilities

Strategic Business Unit Leadership

• Lead and oversee the daily operations of OnPlace ensuring alignment with company vision and values.
• Translate vision into operational systems, structures, and processes.
• Develop and implement systems that support operational scalability and consistency across all markets.
• Develop and optimize internal systems, processes, and KPIs in collaboration with the leadership team to support rapid growth.
• Partner with the CEO to balance bold growth with disciplined execution and agility.
• Foster synergy between business units to create seamless, high-impact client and resident experiences.
• Building an empowered, high performing team-ecosystem, aligned with OnPlace values
• Create and manage budgets, forecasts, client relationships, and resource allocation to ensure profitability.
• Collaborate with client service and sales teams to ensure program delivery meets client exceeds expectations and contractual obligations.

Team & Culture Development

• Manage and mentor business unit leaders, ensuring they are empowered, supported, and aligned with OnPlace's strategic goals.
• Champion company values, mission and the mindset grounded in service, accountability, and innovation.
• Drive employee engagement initiatives that elevate team morale, retention, and performance nationwide.

Operational Excellence & Growth Enablement

• Standardize operational frameworks, tools, and reporting systems to improve efficiency and decision-making.
• Collaborate with the CEO and executive team on strategic priorities, while owning the execution of operational strategies and ensuring cross-functional accountability.
• Ensure consistent quality of service delivery while preparing teams for continued scale.
• Translate OnPlace's brand refresh into operational execution, ensuring that the new brand identity is reflected in service delivery, client experiences, and internal culture.

Client & Stakeholder Engagement

• Maintain strong relationships with clients, developers, asset managers, and community partners.
• Support business development by ensuring operational readiness, compelling service offerings, and strong references.
• Represent OnPlace at key industry events and meetings as needed.

Experience & Background

• 10+ years of senior operational leadership in a service-based business (e.g., real estate services, hospitality, amenity management, or lifestyle brands).
• Experience as a strong trusted partner to a dynamic CEO
• Proven success scaling multi-unit teams across regional or national markets.
• Experience managing P&L responsibilities and high-performance teams.
• Track record of leading employee engagement and development initiatives, cross functional systems and change with measurable results
• Proven expertise leading organizations through significant structural and cultural change, with the ability to build trust, manage resistance, and drive adoption of new systems, processes, and ways of working.
• Strong background in multi-site, client-facing program delivery, with proven ability to manage logistics, people, and brand consistency at scale.
• Experience with remote or hybrid teams and managing distributed staff across locations.
• Bachelors degree in business, operations, finance, real estate, or other related field; MBA preferred.

Skills & Attributes

• Strategic thinker and operator with a deep understanding of service delivery excellence and strong execution capabilities.
• Able to introduce scalable systems and processes while preserving the entrepreneurial spirit and flexibility that fuel OnPlace Collective's growth.
• A leader who creates an. environment of transparency, empowerment, and accountability, ensuring that employees feel supported and valued while advancing OnPlace's mission.
• Highly organized and results-driven leader with exceptional communication and interpersonal skills.
• Adept at balancing structure with flexibility in a fast-paced, entrepreneurial environment.
• Strong understanding of systems and technology that support operational scale.
• Comfort operating in a fast-paced, entrepreneurial environment with evolving priorities.

What We Offer

• Competitive compensation.
• Health insurance and retirement benefits.
• Professional development, including one-on-one coaching with an experienced leadership coach and access to a year-round well-being support program.
• Flexible work environment.
• Collaborative leadership team with strong values and a big vision.
• Opportunity to directly shape the future of the real estate industry. 

Additional Requirements

• Bachelor's degree required, preferably in Business Administration, Operations Management, Urban Planning, Real Estate, Hospitality Management, or a related field.
• Advanced degree (MBA, MPA, MS in Organizational Leadership, or similar) is strongly preferred, particularly if focused on strategic leadership, systems thinking, or social innovation.
• Certifications in project management, change management, or executive leadership a plus. 
• Valid driver's license with a clean driving record.
• Must pass to a background and drug screen.

This job description is not intended to be all-inclusive. Employee may perform other related duties as established to meet the ongoing needs of the organization. OnPlace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.