Customer Experience Manager

A global chemical powerhouse (with the personality of a start-up and the stability of a multinational) is hunting for a Customer Experience Manager who can elevate, inspire, and keep the customer journey running smoother than a fresh coat of Teflon.

If you love leading people, fixing messy processes, and building a service culture that actually wows, this role is your playground,

What You'll Do

· Set the vision for an unforgettable customer experience—and rally the team behind it.

· Streamline order flow, tighten processes, and champion a “zero drama, zero errors” approach.

· Keep deliveries on track, dive into root causes, and lead improvements with confidence.

· Partner with Sales & Marketing to turn customer feedback into action.

· Track the KPIs that matter and deliver insights the business can actually use.

· Step in on complex issues and bring fast, smart resolution.

· Build, coach, and unleash a customer service team that's sharp, motivated, and future-ready.

· Watch industry trends so the company stays two steps ahead.

· Manage budgets, oversee pricing updates, maintain clean customer data, and support annual surveys.

· Jump into special projects like the pro you are.

What You Bring

· Bachelor's degree + 5+ years leading teams.

· 10+ years of customer service experience—bonus points if you've lived in the chemical or manufacturing world.

· Strategic thinker with a get-it-done attitude.

· Organized, calm under pressure, and great at making decisions when it counts.

· Fierce advocate for customers and a trusted partner across the business.

· Strong team-builder who knows how to unite and elevate people.

· Data-driven, analytical, and comfortable presenting to any audience.

· ERP savvy (D365 is a plus), Excel fluent, CRM competent.

· Confident communicator who knows how to influence without steamrolling.

· Loves developing talent and shaping a high-performance culture

If you're ready to lead a team, reshape the customer experience, and make a global manufacturer even more unstoppable—this is your moment!

Work Authorization:

Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship—whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.