Client Account Manager

Why Join Us?

At 360 Smarter Administration, we're tackling one of the most pressing challenges in the U.S. today: the inefficiencies and inequities within our healthcare system. From disjointed electronic health records to preventable ER visits that cost billions, the system is overdue for change — and we're building the solutions to fix it.

As a Client Account Manager, you will play a central role in supporting our customers and strengthening long-term client partnerships. You'll be the primary point of contact for assigned accounts, responsible for delivering exceptional service, solving problems, and driving client satisfaction, retention, and growth. This is a role for someone who thrives on building trust, staying organized, and making customers feel truly supported and appreciated.

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Key Responsibilities

· Serve as the primary contact for assigned customers, providing prompt, professional, and reliable support.

· Respond to inquiries via phone, email, or chat, delivering accurate information on products, services, and policies.

· Troubleshoot and resolve customer issues, service concerns, and account challenges with a solutions-oriented mindset.

· Manage account processes, including implementations, new hires, and terminations.

· Maintain detailed, up-to-date documentation of all customer interactions in CRM systems.

· Build strong, long-term relationships that support client satisfaction and retention.

· Understand customer goals and recommend services or solutions that deliver meaningful value.

· Monitor account health, identify potential risks, and proactively address concerns before escalations occur.

· Collaborate with internal teams—sales, operations, billing, and support—to ensure seamless service delivery.

· Prepare and present account updates, reporting, and recommendations as needed.

· Meet key performance metrics related to satisfaction, response times, retention, and account growth.

· Work with vendor partners as needed

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Qualifications

· Associate or bachelor's degree preferred.

· Strong verbal and written communication skills, with excellent active-listening abilities.

· Proven problem-solving and conflict-resolution strengths.

· Ability to manage multiple accounts, tasks, timelines, and priorities simultaneously.

· Highly organized with strong time-management skills.

· Professional, patient, and deeply customer-centric approach.

· 2–5 years of experience in customer service, account management, or a related field preferred.

· Proficiency in various software programs including Office 365 products, with strong excel skills, SharePoint, CRM software programs, Adobe Acrobat and SmartSheet.

Must be able to work in the United States

· Must be able to work some evenings

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What We Offer

· Competitive salary: 65,000-85,000/year depending on experience.

· Benefits to include Health, Dental, Vision, Disability and 401K with matching

· In-person, collaborative startup culture at our NYC headquarters at 1500 Broadway.

· The opportunity to work on challenges that impact millions of people and billions in wasted healthcare spending.

• · Significant growth opportunities as we scale.

How to Apply:

Send your resume and a brief introduction of your relevant experience to [email protected] with the subject line:Client Account Manager – NYC.